Frequently Asked Questions
Your guide to shopping with Healer Labs London.
Where does Healer Labs London ship to?
We currently offer worldwide shipping. UK domestic orders typically arrive within 2-3 business days, while international shipping times vary by destination.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna for eligible regions.
Are your garments sustainably produced?
At Healer Labs London, we prioritize ethical manufacturing. We work with small-batch ateliers that ensure fair wages and use high-quality, durable materials designed to last beyond a single season.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your parcel's journey in real-time.